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Clear 7 Consultancy is committed to protecting the privacy and security of your personal information. 

This policy informs you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

We only collect information that we know we will genuinely use and in accordance with the Data Protection Act 2018 which incorporates the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.  

The type of information that we will collect on you, and you voluntarily provide to us on this website, enquiry form or other contact methods includes:

- Your name

- Telephone number(s)

- Email address

-  Survey responses

-  Cookies

- IP address.

We may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions and records of conversations and agreements.

- You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.

-  The legal basis for processing your data is based on your specific consent/performance of a contract/compliance with a legal obligation or our legitimate interest that we will have requested/stated at the point the information was initially provided. We will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

- To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about

- Fulfilling our contract to provide you with the agreed service

- Make available our services to you

- Process your orders

- For statistical analysis and to get feedback from you about our service. We occasionally may invite you to participate in a case study following an engagement

- To power our security measures and services so you can safely access our website

- Help us understand more about you as a customer, the products and services you consume, so we can serve you better

- Contact you about services from us

-  Help answer your questions and solve any issues you have.

We may share your personal data with other organisations in the following circumstances:

- If the law or a public authority says we must share the personal data

- If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk)

-  From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

- Right to access your Personal Information: You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is known as a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and in most instances do so within 30 days from when your identity has been confirmed.

- Right to correct your Personal Information: If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

- Right to stop or limit our processing: You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

To exercise any of these rights, please contact us as set out below.

For more information about your privacy rights

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the Data Protection Legislation and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 7 years after our contract with you expires or 2 years after our last contact with you or some other identifiable action, at which point it will be deleted.

Data security is of great importance to Clear 7 Consultancy and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us using the contact formon our website. 

Alternatively, please email us as follows: [email protected].

Thank you for taking the time to read our Privacy Policy.

This Policy was last updated on 18 February 2019.